Return & Refund Policy

At Snowity, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to assist you.

Return & Refund Conditions:

• Return Window: You can return any product within 30 days of receipt.
• Eligibility: All products on our online store are eligible for returns.

Refund Process:

• Items Purchased on Sale: Instead of a monetary refund, you will receive a voucher for the value of the item, redeemable on our online store.
• Full-Price Items: For full-priced purchases, a refund will be processed via bank transfer to your original payment method.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective. In the case of defective products, we will cover the return shipping.

How to Request a Return: To request a return or refund, please contact us via email at jd.wholesaleagency@gmail.com. Be sure to include your order number and a brief reason for the return. We will notify you once your return has been reviewed.

Refund Approval & Processing: Once your return is approved, your refund or voucher will be processed within 8-10 business days.

For any further questions, feel free to reach out to us at jd.wholesaleagency@gmail.com. We're here to help!